Introduction
ChestRad is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose and store your personal information when you interact with our services and website.
What Information We Collect
We may collect personal and health-related information necessary to provide our services, including:
- Name, date of birth, address and contact details
- Medicare and health fund information
- Referrals and procedural details
- Medical history and relevant clinical information
- Imaging and diagnostic results
- Any information provided through website forms or enquiries
This information may include sensitive health information and will be handled in accordance with applicable privacy laws and medical confidentiality requirements.
How We Collect Your Information
We may collect your information:
- directly from you (e.g. bookings, forms, enquiries)
- from your referring doctor or healthcare provider
- from other medical professionals involved in your care
- through our website (e.g. contact forms, enquiries)
Where reasonable, we will collect information directly from you. In some cases, we may collect information from third parties where required to provide our services.
Why We Collect Your Information
We collect and use your information to:
- provide diagnostic imaging and medical services
- communicate with referring practitioners
- manage your care and treatment
- process billing and Medicare or health fund claims
- comply with legal and regulatory requirements
Disclosure of Your Information
We may disclose your information where necessary, including to:
- referring doctors and healthcare providers
- Medicare, private health insurers and government agencies
- hospitals and other medical facilities
- third-party service providers assisting in our operations
- legal or regulatory authorities where required by law
Disclosure of Information Overseas
In some cases, your personal information may be stored or processed by third-party service providers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
Website Data & Online Enquiries
When you visit our website, we may collect limited information such as:
- IP address and browser type
- pages visited and time spent on site
- information submitted via contact forms
This information is used to improve website performance and user experience.
We may also use cookies or analytics tools to better understand how visitors use our website.
Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored securely in electronic systems and/or physical records within Australia.
Access and Correction of Information
You may request access to the personal information we hold about you and request corrections if required.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
Privacy Complaints
If you have any concerns about how your information has been handled, you may contact us to lodge a complaint.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
ChestRad
21A Hampden Rd, Nedlands WA 6009
Phone: (08) 6271 3660
Email: admin@chestrad.com.au
